At TimeTrendy, we prioritize customer satisfaction and aim to ensure you have a seamless shopping experience. Our refund policy is designed to address concerns fairly and transparently. Please read the following guidelines carefully:
Eligibility for Refunds
- Damaged Products:
Refunds are applicable only if the product received is broken or damaged upon delivery.- You must provide a valid video recording clearly showing the damaged product and the unboxing process.
- The video should be submitted within 7 days of delivery for eligibility.
- Incorrect Products:
If you receive the wrong product, please notify us immediately with photographic evidence. The refund process will begin once the product is returned in its original packaging.
Conditions for Refunds
- The product must be unused, unworn, and in its original condition, including packaging, tags, and accessories.
- Refund requests without a valid video recording will not be entertained.
- Any product showing signs of deliberate damage or tampering will not qualify for a refund.
Refund Process
- Submit your refund request via email to timetrendy2@gmail.com or call us at 7986323221.
- Attach the required video recording or photographic evidence to your email.
- Our team will review your case and respond within 5 business days.
Once your refund is approved:
- Refunds will be processed to your original payment method within 7–10 business days.
Exclusions
Refunds are not applicable in the following cases:
- Change of mind or personal preferences.
- Products purchased on sale or during promotional periods.
- Issues reported after the 7-day window.
Contact Us
For further assistance or inquiries regarding our refund policy, feel free to reach out:
- Email: timetrendy2@gmail.com
- Phone: 7986323221
We appreciate your understanding and look forward to serving you again!
If you’d like additional customization or specific details added, let me know!